Broadsoft Features

 

Overview

BroadWorks® provides all standard PBX functions, plus fully integrated enhanced services, such as call centers, conferencing, voice, video, and fax mail, as well as mobile integration. All setup and configuration is easily managed through a Web portal, enabling service providers to target businesses with as few as five end users or large enterprises with thousands of users distributed across the globe. With its powerful capabilities and ease of use, BroadWorks Hosted PBX/IP Centrex empowers carriers to increase revenue and offer a more cost-effective value proposition to businesses.

BroadWorks Hosted PBX/IP Centrex is part and parcel of Broad- Soft’s Unified Communications solution that blends:

• Built-In Video Telephony and Video Business Services
• Integration with Enterprise Applications like CRM, ERP, and vertical apps
• BroadWorks Business Telephony and Trunking features and functionality
• BroadWorks integrated Call Center, Conferencing, and Mes- saging functionality
• Integration with IT Applications like Microsoft Outlook/OCS, IBM Sametime, and Google Apps
• Integration with Business Mobiles using BroadWorks Any- where

The Converged Business

BroadSoft’s industry-leading applications can be combined to address any enterprise configuration and all user types building a differentiated solution.

BroadWorks applications are decoupled from the underlying architecture, which means total freedom to evolve the infrastructure. For example, service providers can start with a standalone fixed network and evolve to IMS to encompass a mobile network with the same services for end- users.

Reliability: BroadWorks is proven software that runs on reliable, low-cost Solaris and Linux NEBS servers

Scalability: Major functions run on separate servers, which provide unparalleled flexibility to grow the installed base by adding another server or upgrading an existing one.

Availability: Local and geographic redundancy provides zero downtime on upgrades and repairs.

Maintainability: Essential network management interfaces and tools plus end-user IP Phone configuration and with BroadWorks Device Management.

 

Key Features
With Hosted PBX/IP Centrex, service providers can deliver an unparalleled set of productivity-enhancing features:

• Remote Office – Users can take their offices on the road with them
• BroadWorks Anywhere – BroadSoft’s native FMC solution
• Selective Call Forwarding – Allows users to decide who reaches them, at what number, and when
• Pre-integrated Services – Voice/Video/Fax mail, Call Centers, Conferencing and Personal Mobility.
  

In addition, BroadSoft has a comprehensive interoperability program with access, network, third-party application, and OEM partners.

A host of powerful personal features as well as group and enter- prise features provides carriers the tools they need to serve small office/home office (SOHO), medium and large enterprise markets.

Personal Features

• Alternate Numbers
• Anonymous Call Rejection
• Auto Callback
• Automatic Hold/Retrieve
• BroadWorks Anywhere
• Call Forwarding Always/Busy/NoAnswer/Not Reachable
• Call Forwarding Remote Access
• Call Forwarding Selective
• Call Notify
• Call Return
• Call Transfer
• Call Waiting
• Calling Line ID Delivery
• Connected Line Presentation
• Calling Line ID Blocking and Override
• Call Pickup
• Custom Ringback
  
• Distinctive/Priority Alerting
• Diversion Inhibitor
• Do Not Disturb
• Extension Dialing
  
• Hoteling
• In-Service Call Activation
• Last Number Redial
• Prepaid
• Push to Talk
• Remote Office
• Selective Call Acceptance
• Selective Call Rejection
• Sequential Ring
• Shared Call Appearances
• Simultaneous Ring
• Speed Dial
• Three-Way, N-Way Calling
• Two-stage Dialing
• Voice Portal Calling

Group and Enterprise Features

• Account Codes
• Authorization Codes
• Auto Attendant
• BroadWorks Anywhere Portal
• Call Centers
• Call Intercept
• Call Park and Pickup
• Calling Group ID Delivery
• Calling Plan (Incoming and Outgoing)
• Click-to-Dial Directories
• Configurable Feature Access Codes
• Hunt Groups
• Instant Group Call
• Least Cost Routing
• Loudspeaker Paging
• Multi-site dialing plans
• Music on Hold
• Series Completion
• Voice/Video/Fax Mail
• Voice Virtual Private Networking